Question 1

Where is Thabo Systems located?

Accepted Answer

We are a 100% online business systems agency based in Tzaneen, Limpopo, serving clients across South Africa remotely. This allows us to keep costs down and efficiency up. Tzaneen, Limpopo.

Question 2

Can I meet you in person?

Accepted Answer

Yes. While we prefer Zoom/Google Meet for efficiency, we can arrange face-to-face meetings for local clients in the Limpopo area upon request.

Question 3

What are your operating hours?

Accepted Answer

Our digital support is available Mon-Fri, 08:00 - 17:00. However, our client portal is open 24/7 for you to track projects, pay invoices, or log tickets.

Question 4

What can an AI Agent do for my business?

Accepted Answer

AI Agents can automate repetitive tasks. They can answer customer questions instantly 24/7, book appointments directly into your calendar, and even capture/qualify leads from your website or WhatsApp.

Question 5

Is it expensive to set up?

Accepted Answer

We have packages starting from R2,500. While advanced agents (trained on your specific company data) have a higher setup cost, the money saved on hiring support staff usually pays for the bot within 2 months.

Question 6

Does the AI replace my staff?

Accepted Answer

Not entirely. Think of it as a 'Assistant'. It handles the 80% of repetitive, simple questions so your human staff can focus on the 20% of complex, high-value issues.

Question 7

How much is website design?

Accepted Answer

Website design starts from from R1,300 for a one-page website. A simple 1-5 page website starts from from R1,800. Professional packages start from from R2,500, business websites from from R4,500, and online stores from from R7,500. Final pricing depends on the number of pages, features and whether your content is ready.

Question 8

How long does a website take to build?

Accepted Answer

A one-page website is usually 3-7 working days after all content and payment are received. A simple business website is usually 5-10 working days. Larger business websites or online stores are confirmed after scope review. Revisions, missing content and extra features may extend delivery.

Question 9

Do you provide hosting and domains?

Accepted Answer

Yes. Thabo Systems can assist with domain, hosting and SSL setup. The current domain + hosting + SSL add-on starts from from R900/year.

Question 10

Will my website work on mobile phones?

Accepted Answer

Absolutely. All our designs are 'Responsive', meaning they adapt perfectly to smartphones, tablets, and desktops.

Question 11

What do I need to register a company?

Accepted Answer

We need ID copies of all directors, their home addresses, contact details, and 4 proposed names for your company.

Question 12

How long does CIPC registration take?

Accepted Answer

Name reservation takes 1-3 days. Final registration usually takes another 2-5 days depending on CIPC workload.

Question 13

Do you help with SARS/Tax?

Accepted Answer

Yes. Thabo Systems assists with Tax Clearance PIN support from R300, subject to the client's SARS profile and compliance status. Do not share SARS passwords or OTPs in chat.

Question 14

Do you register CIDB?

Accepted Answer

Yes. We assist with CIDB registration and grading. Our CIDB Registration starts at R850 (fee included). We also offer a Compliance + CIDB + Company Profile bundle from R1,500. See /cidb-registration for details.

Question 15

How much is CIDB registration?

Accepted Answer

CIDB Registration starts at R850 (fee included). For businesses needing a profile and full compliance, the bundle starts at R1,500. Timelines are typically 24â€“48 hours after documents are ready.

Question 16

How do I pay?

Accepted Answer

We accept payments via Paystack (Debit/Credit Card), EFT, and Bank Transfer. You can pay directly through your secure Client Portal.

Question 17

Do you require a deposit?

Accepted Answer

Yes, for project-based work (like Web Design), we require a 50% deposit to commence work. Subscriptions are paid monthly in advance.

Question 18

Are there any hidden monthly fees?

Accepted Answer

No. We believe in transparency. Any monthly fees (e.g., for hosting or maintenance) will be clearly stated in your quote/contract.

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